Refund policy
Ward & Wilde Satisfaction Guarantee & Returns
At Ward & Wilde, we believe caring for your wardrobe should feel natural, simple, and worry-free.
If our products don’t meet your expectations, we want you to feel confident knowing you can return them.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee.
If you’re not satisfied with your Ward & Wilde product for any reason, you may request a return or refund within 60 days of receiving your order.
You may return the product even if it has been opened or used.
To start a return, please contact us at:
Please include your order number and a brief description of the issue so we can assist you quickly.
Return Instructions
If a return is approved, we will provide instructions for returning the product.
In some cases, we may issue a refund without requiring the product to be returned, depending on the situation.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us right away at support@wardandwilde.com and include a photo of the issue. We will gladly replace the item or issue a refund.
Refunds
Once your return is approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks or credit card companies may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact support@wardandwilde.com.